Refund policy

We have a 14-day replacement policy, which means you have 14 days after receiving your item to request a replacement

To be eligible for a replacement, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement request, you can contact us at freshcup4u@gmail.com, state the problem you're having with the product, and request another item of the same variety or another variety of your choice.  We will be happy to send a replacement at no charge to you.  You will not be required to send the original purchase back.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received your replacement request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at freshcup4u@gmail.com.

We reserve the right to reject any replacement request but will do all we can to communicate prior to judgement.